PRIVACY POLICY

Last updated: September 2026

Cassin Design Pty Ltd, trading as Justin Cassin (“Justin Cassin”, “we”, “us” or “our”), respects your privacy and is committed to protecting the personal information that we collect and hold.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit or make a purchase from our website, communicate with us, interact with us through social media or otherwise use our services.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

1. Personal information we collect

The types of personal information we may collect include:

• your name;
• billing and delivery address;
• email address;
• telephone number;
• information relating to your orders and purchases;
• product preferences, sizes and shopping history;
• account information if you create an account;
• communications you have with us;
• marketing preferences;
• information you provide when participating in promotions or competitions; and
• information associated with payments and transactions.

Payments may be processed by third-party payment providers. We generally do not receive or store your complete credit or debit card details where these are processed securely by a payment provider.

We may also collect technical information when you use our website, such as your IP address, device and browser information, pages viewed, referring websites and information collected through cookies and similar technologies.

2. How we collect personal information

We generally collect personal information directly from you when you:

• purchase or return a product;
• create or use an account;
• subscribe to our mailing list;
• contact us;
• complete a form on our website;
• participate in a promotion or competition;
• communicate or interact with us through social media; or
• otherwise provide information to us.

We may also receive information from third parties that assist us in operating our business, including our e-commerce platform, payment providers, delivery providers, analytics providers, advertising platforms and other service providers.

3. How we use your personal information

We may collect, hold and use your personal information to:

• process and fulfil your orders;
• arrange payment, delivery, returns and refunds;
• communicate with you about your purchases;
• provide customer service;
• maintain and administer customer accounts;
• operate and improve our website and online store;
• understand how customers use our website;
• prevent fraud and protect the security of our website and business;
• conduct analytics and improve our products and services;
• personalise your shopping experience;
• conduct marketing and advertising activities;
• send you marketing communications where permitted;
• administer promotions and competitions;
• comply with our legal and regulatory obligations; and
• otherwise operate and improve our business.

Where required by law, we will obtain your consent before using your personal information for a particular purpose.

4. Shopify and service providers

Our online store is hosted using Shopify.

Shopify and other service providers may process information about you in order to provide e-commerce, payment, hosting, security, analytics and related services.

We may disclose personal information where reasonably necessary to third parties that assist us with operating our business, including:

• Shopify and e-commerce service providers;
• payment processors;
• delivery and logistics providers;
• IT, website and hosting providers;
• analytics providers;
• marketing and advertising platforms;
• email and communications providers;
• professional advisers such as accountants and lawyers; and
• government authorities or regulators where required by law.

We do not sell your personal information in the ordinary meaning of selling customer information for money.

5. Cookies, analytics and advertising

Our website uses cookies and similar technologies.

These technologies may be used to:

• operate essential website functions;
• remember your preferences;
• maintain your shopping cart;
• understand how visitors use our website;
• measure website performance;
• improve our services; and
• provide or measure advertising and marketing.

We may use third-party analytics and advertising services. These providers may collect information about your interactions with our website through cookies, pixels and similar technologies.

Depending on your location and applicable law, you may have options to manage or decline certain non-essential cookies and tracking technologies.

You can also control cookies through your browser settings, although disabling certain cookies may affect the operation of our website.

6. Direct marketing

If you have subscribed to receive marketing communications, or where otherwise permitted by law, we may contact you about products, promotions, events and other Justin Cassin news.

You can unsubscribe from email marketing at any time by using the unsubscribe link contained in our marketing emails or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending you service-related communications that are necessary in connection with an order or transaction.

7. Disclosure overseas

Some of our service providers operate or store information outside Australia.

As a result, personal information may be disclosed to, or processed by, service providers located overseas.

The countries involved will depend on the service providers we use from time to time. These may include the United States, Canada and other countries in which our technology, payment, marketing, analytics, logistics and e-commerce service providers operate.

Where reasonably practicable, we take steps appropriate to the circumstances to ensure personal information disclosed overseas is handled consistently with applicable Australian privacy requirements.

Where you request delivery outside Australia, information necessary to fulfil your order may also be provided to delivery and logistics providers in the country or countries through which your order is transported and delivered.

8. Security and storage

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information may be stored electronically by us or by third-party service providers.

No method of electronic transmission or storage is completely secure. We therefore cannot guarantee the absolute security of information transmitted or stored electronically.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, tax and business requirements.

When personal information is no longer required, we take reasonable steps to destroy or de-identify it where required by applicable law.

9. Accessing or correcting your information

You may request access to personal information that we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before processing an access or correction request.

In some circumstances, Australian privacy law permits us to refuse access. If this occurs, we will provide an explanation where required by law.

To request access or correction, please contact our Privacy Officer using the details below.

10. Privacy complaints

If you have a concern or complaint about how we have handled your personal information, please contact our Privacy Officer at contact@justincassin.com.

Please provide sufficient information for us to understand and investigate your concern.

We will consider your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

11. Children

Our website and products are not specifically directed at children.

If we become aware that we have collected personal information from a child in circumstances where consent is required and appropriate consent has not been provided, we will take reasonable steps to address the matter in accordance with applicable law.

12. Third-party websites and social media

Our website may contain links to third-party websites, services or social-media platforms.

Those third parties have their own privacy practices and policies. Justin Cassin is not responsible for the privacy practices of third-party websites or services, and we recommend reviewing their privacy policies before providing personal information.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, service providers or legal requirements.

The current version will be published on our website together with its most recent update date.

14. Contact us

For questions about this Privacy Policy, requests to access or correct your personal information, or privacy complaints, please contact:

Privacy Officer
Cassin Design Pty Ltd trading as Justin Cassin
Email: contact@justincassin.com

You may also contact us through the Contact page on the Justin Cassin website.